Ranger Point Precision is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 30 days of the ship date* - with original packaging. No questions asked. No restocking fees. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
As soon as your refund is processed, you'll receive an email letting you know. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2-3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Customer Return Process (Account Login / Password)
1. Log into your store, then go to My Account.
2. Click Completed to see a list of all completed orders.
3. Find the order they wish to return, then click Return Item(s) next to View Order Details.
4. Fill out the following items on the return request:
- Quantity to return
- Return reason
- Return action optional
- Comments optional
5. Click Submit Return Request.
Customer Returns Process (Guest Checkout)
If you need to return an item, please Contact Us at email@example.com with your order# and why you're returning the prooduct. We will respond quickly with instructions for how to return items from your order.
Due to U.S. law, Ranger Point gun parts require either US State Department approval or Department of Commerce approval and an export license is necessary before they can be shipped out of the United States.
Generally speaking, items which need a license are:
- Firearms Parts
- Optical Sights
- Reloading Components
Licenses from the US State Department and the Department of Commerce take time to receive. It can easily take 30-60 days to obtain an export license, so plan ahead accordingly.
Ranger Point Precision has an obligation to monitor our shipments for both direct and indirect exports. A direct export is when an order is placed by someone outside of the United States and then ships out of the US when all the required licenses and have been successfully issued for that order. An indirect export is where an order is placed by a customer outside of the US and then is shipped to another location within the United States. Both of these examples could need an export license to take place. Generally speaking it is Ranger Points policy not to ship any order to a known forwarder or carrier within the United States (e.g. Shipito, MyUS.com).
For firearms, firearms parts, on some other items you will be required to set-up an export account with a company with an export license that can draft up the paperwork for you, collect the fee and ship your items to you. Here's a list on Gunbroker.com of various firearm parts export services companies.
The International Traffic in Arms Regulations (ITAR) is administered by The Directorate of Defense Trade Controls (DDTC) through the US Department of State. Click here for more information on License Support Documentation information from DDTC:
United States law (specifically the “ITAR” – International Traffic in Arms Regulations”) allows for the export without an export license of certain firearm-related parts and components. Borderview International Shipping is one company that is licensed to help Canadians import firearm parts (up to $500). For those wanting to order Ranger Point Parts, you'll need to first complete a Borderview “Small Parts Exemption Request” form to get your approval to proceed and shipping instructions.
Next, please send an email to firstname.lastname@example.org with your parts order, approval form and shipping instructions and we can invoice you for the parts and get them shipped to Borderview for export to you in Canada.